Terms and Conditions | Born of Necessity Skincare
Order processing and dispatch
I know how exciting it is to receive your BORN OF NECESSITY products, so I aim to process and dispatch orders as quickly as possible:
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Orders Placed Before 11 am (Monday–Thursday): Usually dispatched the same day.
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Orders Placed After 11 am (Friday–Sunday or on Public Holidays): Dispatched on the next working day.
Launch Week
Shipping rates
Your order will be shipped using Royal Mail services across the UK:
Royal Mail Tracked 48 Delivery: £3.95
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Free for orders over £50.
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Estimated delivery: 2–3 working days.
Royal Mail Tracked 24 Delivery: £5.50
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Estimated delivery: 1–2 working days.
Delivery tracking
Once your order is dispatched, you’ll receive an email with tracking details so you can follow its journey to your doorstep.
Packaging & sustainability
Caring for the planet is at the heart of BORN OF NECESSITY. Your products will be thoughtfully packaged using:
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Eco-Friendly Materials: Recyclable and biodegradable packaging to minimise waste.
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Minimalist Design: Protects your products while reducing environmental impact.
Missed deliveries
If you miss a delivery, Royal Mail will leave a card with instructions for redelivery or collection from your local depot.
Damaged or missing orders
If your order arrives damaged or incomplete, please contact me within 7 days of delivery at hello@bornofnecessity.co.uk.
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Include your order number and photos of the damaged packaging or items to help resolve the issue quickly.
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Damaged items will be resolved separately from general returns.
Can i return my order?
Yes! Returns are accepted if:
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The request is made within 14 days of delivery.
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The product is unused, unopened, and in its original packaging.
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You can provide proof of purchase (receipt or order confirmation).
How to start a return
Simply email hello@bornofnecessity.co.uk with:
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Your name and order number.
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A brief reason for the return.
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Photos of any damaged items (if applicable).
I’ll guide you through the next steps to make the process smooth and straightforward.
Refunds
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Refunds will be processed within 5–7 working days once the return has been received and checked.
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Refunds will be issued to your original payment method and you’ll receive a confirmation email when it’s completed.
Non-returnable items
For health and hygiene reasons, I can not accept returns of products that have been opened or used.
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Sale and discounted items are non-returnable.
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Gua Sha, Hair Comb are non-returnable.