Terms and Conditions

Order processing and dispatch

I know how exciting it is to receive your BORN OF NECESSITY products, so I aim to process and dispatch orders as quickly as possible:

  • Orders Placed Before 11 am (Monday–Thursday): Usually dispatched the same day.

  • Orders Placed After 11 am (Friday–Sunday or on Public Holidays): Dispatched on the next working day.

Launch Week


 

Shipping rates

Your order will be shipped using Royal Mail services across the UK:

Royal Mail Tracked 48 Delivery: £3.95

  • Free for orders over £50.

  • Estimated delivery: 2–3 working days.

Royal Mail Tracked 24 Delivery: £5.50

  • Estimated delivery: 1–2 working days.

 

Delivery tracking

Once your order is dispatched, you’ll receive an email with tracking details so you can follow its journey to your doorstep. 

 

Packaging & sustainability

Caring for the planet is at the heart of BORN OF NECESSITY.  Your products will be thoughtfully packaged using:

  • Eco-Friendly Materials: Recyclable and biodegradable packaging to minimise waste.

  • Minimalist Design: Protects your products while reducing environmental impact.

 

Missed deliveries

If you miss a delivery, Royal Mail will leave a card with instructions for redelivery or collection from your local depot.

 

Damaged or missing orders

If your order arrives damaged or incomplete, please contact me within 7 days of delivery at hello@bornofnecessity.co.uk.

  • Include your order number and photos of the damaged packaging or items to help resolve the issue quickly.

  • Damaged items will be resolved separately from general returns.

 

Can i return my order?

Yes! Returns are accepted if:

  • The request is made within 14 days of delivery.

  • The product is unused, unopened, and in its original packaging.

  • You can provide proof of purchase (receipt or order confirmation).

 

How to start a return

Simply email hello@bornofnecessity.co.uk with:

  1. Your name and order number.

  2. A brief reason for the return.

  3. Photos of any damaged items (if applicable).

I’ll guide you through the next steps to make the process smooth and straightforward.

 

Refunds

  • Refunds will be processed within 5–7 working days once the return has been received and checked.

  • Refunds will be issued to your original payment method and you’ll receive a confirmation email when it’s completed.

 

Non-returnable items

For health and hygiene reasons, I can not accept returns of products that have been opened or used.

  • Sale and discounted items are non-returnable.

  • Gua Sha, Hair Comb are non-returnable.